Return & Refund Policy

Introduction

At Madhuram’s Restaurant, we strive to provide fresh, high-quality food and excellent service. This policy outlines our terms regarding returns, cancellations, and refunds.

Order Cancellation

Orders can only be canceled before preparation begins. Once the order is prepared or dispatched, cancellation is not allowed.

Returns

Due to the nature of food products, we do not accept returns once the order has been delivered.

Refund Policy

Refunds will be considered under the following conditions:

• Order not delivered

• Wrong items delivered

• Poor quality or damaged food (valid proof may be required)

If your case meets the above conditions, please contact us immediately.

Refund Process

Once your request is reviewed and approved:

• Refunds will be processed to the original payment method

• The time taken for refund may vary depending on your payment provider

Non-Refundable Cases

Refunds will not be provided in the following situations:

• Incorrect address or contact details provided by the customer

• Delay caused due to unavoidable circumstances

• Change of mind after order preparation

Contact for Support

For any issues related to your order, please contact Madhuram’s Restaurant:
Phone: 8688556706 / 8074467620